Payments & Delivery

Payments

Payment Options and Security

At Artisanearpieces, we understand the importance of convenience and security in your transactions. We offer PayPal as our primary payment gateway, a globally trusted platform for secure and efficient online payments. For our customers in Saint Martin and Sint Maarten, we also provide the option of Cash on Delivery, allowing you to pay for your purchase upon receipt.

All online payments are processed through PayPal's secure system, ensuring that your transaction details are encrypted and protected. We do not store your payment information, ensuring your financial data's privacy and security.

Refund Policy

As our products are final sale due to hygiene and health considerations, we typically do not offer refunds. However, in the rare event of a manufacturing defect or a legitimate issue with your order, we are committed to resolving the matter to your satisfaction.

In such cases, please reach out to us at replacement@artisanearpieces.com with your order details and a description of the issue. After evaluating the situation, we will process refunds (if applicable) exclusively through PayPal, crediting back to the original payment method used during the purchase.

For purchases made through Cash on Delivery in Saint Martin and Sint Maarten, we will provide further instructions for refund processing based on individual cases.

Contact Us

For any questions regarding our payment and refund policies, or if you need assistance with your payment options, please don't hesitate to contact us at replacement@artisanearpieces.com. Our customer service team is here to ensure a smooth and secure shopping experience.

Delivery

Shipping Policy

At Artisanearpieces.com , we are committed to delivering your purchase efficiently and affordably. Our online store is equipped to automatically select the most optimal shipping routes and handlers, ensuring a swift and hassle-free delivery experience.

Free Shipping to the French Antilles, Guyane, Saint Martin, and Mainland France

We are pleased to offer complimentary shipping to our customers in the French Antilles, Guyane, Saint Martin, and mainland France. For these regions, enjoy the convenience of free shipping directly to your doorstep.

Order Processing and Delivery Times

We strive to process and ship your order within 48 hours. Depending on your location and the shipping options available, you can expect to receive your items within 3-5 working days. Our team works diligently to ensure that your order is handled with care and arrives in a timely manner.

Contact Us

Should you have any inquiries regarding our shipping policy or need assistance with your order, please do not hesitate to contact us at replacement@artisanearpieces.com. Our customer service team is dedicated to ensuring a smooth and pleasant shopping experience.